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Our Training Team

Meet the experts who will transform your service standards. Our trainers have served royalty, managed luxury estates, and worked aboard the world's finest superyachts.

World-Class Expertise, Proven Results

At Magnums Academy, you're trained by professionals who have lived the luxury service lifestyle at the highest levels. Our team brings over 100 years of combined experience from royal palaces, 5-star hotels, private estates, and superyachts across six continents.

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Josephine Ive

Principal & Director

The UK's First Female Butler

Josephine's prestigious career includes her prominent position as the UK's first female butler, serving British High Court Judges and guests including HM Queen Elizabeth, HM The Queen Mother, and other high-profile clients.

An Australian resident since 1986, Josephine has taken her culinary and service skills across the globe. She is highly sought after as a hospitality guru, food writer, Champagne & wine connoisseur, author, and world-leading professional in luxury butler training.

Josephine is noted for sensitively guiding students with her vast wealth of knowledge, her superior attention to detail, and a refreshing teaching method that encompasses traditional Butler Service training with modern forward-thinking topics.

Expertise:

Traditional British Butler Service

7 Star Service™ development and implementation

Luxury hospitality consulting

Royal protocol & etiquette

Champagne & wine connoisseurship

Training Locations: Australia, South East Asia, Middle East, China, and beyond

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Mark Johnson

Senior Associate Trainer & Course Advisor

Mark is a well-known industry professional in the world of luxury service and butler services. As a native of the United States, he has traveled the world sharing his service skills in luxury 5-star resort hotels on four continents including Australia, Asia, Europe, and North America.

Mark's career encompasses private corporate consulting for Fortune 100 and 500 companies in the United States as well as private service to international financiers, authors, celebrities, Fortune 100 company executives, and private families.

Having studied with Magnums Academy, Mark is well known for guiding students with his attention to detail and his wealth of knowledge from private service and serving as a general manager for a luxury boutique retreat in New Mexico.

Utilizing his traditional butler training and skills, a sense of humor, and his hands-on management of private estates, Mark brings candor and unique insight into the world of luxury service.

Career Highlights:

Private corporate consulting for Fortune 100 and 500 companies

Private service to international financiers, celebrities, and executives

General Manager of luxury boutique retreat in New Mexico

Magnums Academy graduate and certified trainer

Expertise:

Luxury resort operations

Private estate management

Corporate consulting

7 Star Service™ implementation

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Lauren Norton

Senior Associate Trainer

A yachting veteran of 12 years, Lauren spent 9 years as Chief Stewardess aboard M/Y GU and M/Y Madam Gu. Her extensive experience in luxury yacht service makes her an invaluable asset to our training programs.

Having studied with the British Butlers Institute in London, Lauren has been traveling around the world to deliver training to private households, yachts, 5-star hotels, and royal palaces as a butler and luxury yacht service trainer since 2017.

In 2018, she opened Trilogy Luxury Training in Durban North, South Africa, establishing herself as a respected trainer in her own right.

Lauren has a passion for what she does and loves to share her knowledge with others to help them achieve in their role while inspiring them to always strive to deliver the highest standards, particularly Magnums Academy's 7 Star Service™.

Relocating to Queensland with her family in early 2022, Magnums Academy is delighted to welcome former Magnums Academy student, Lauren, to the team to deliver our signature programs in the fine art of being a butler in the British Style with her amazing flair and professionalism.

Career Highlights:

12 years yachting experience

9 years as Chief Stewardess on luxury motor yachts

Founded Trilogy Luxury Training in South Africa (2018)

Training delivered globally since 2017

→ British Butlers Institute certified

Expertise:

Yacht interior service

British-style butler service

Royal palace protocols

7 Star Service™ delivery

→ Private household management

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Bryen Li

Associate Trainer

Educated in Hong Kong and trained in Europe, Bryen holds a Master of Arts in Protocol and Soft Diplomacy Skills. His unique educational background combines academic excellence with practical luxury service expertise.

Once he started his career in hospitality, Bryen realized that his passion is for butler service and protocol. To gain more valuable experience, he spent time in the Middle East and Maldives working from Butler to Operations Manager of a major resort.

During his work as a butler, he offered outstanding service to his clients including celebrities, Royal families, and world-famous businessmen.

Starting in 2011, he decided to dedicate himself as a Butler/House Manager to one of Hong Kong's wealthiest families, where he refined his skills in private household management at the highest level.

A culmination of experience in luxury hospitality and private households makes Bryen a natural asset to Magnums Academy as a multi-skilled professional butler. He passionately shares his knowledge with others who share Bryen's passion for luxury 7 Star Service.

Career Highlights:

Master of Arts in Protocol and Soft Diplomacy Skills

→ Butler/House Manager to one of Hong Kong's wealthiest families

→ Operations Manager at major Maldives resort

→ Service to celebrities, royal families, and prominent businessmen

Expertise:

Butler service & protocol

→ Asian luxury hospitality standards

→ Private household management

→ Multi-cultural service excellence

→ Soft diplomacy skills

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Kim Woodey

Senior Associate Trainer - Yacht Service

Kim joins Magnums Academy as a Professional Yacht Association GUEST accredited Yacht Interior trainer. She brings with her almost ten years of experience working predominantly as Chief Stewardess and Purser onboard large motor yachts.

These watercraft have cruised all over the globe, giving Kim unparalleled exposure to diverse cultures, client expectations, and operational challenges unique to the superyacht industry.

In her capacity as Chief Stewardess and Purser, Kim was involved in all aspects of the daily running of these vessels — both private and chartered — as well as refit and new build projects.

As such, she has firsthand knowledge of the special challenges superyacht stewards and stewardesses may face when they are deployed, from managing guest expectations to coordinating complex service operations in confined spaces.

Having trained shore side, Kim is ideally suited to help her students gain an in-depth understanding and proficiency of the highest levels of service, housekeeping, and organizational skills.

Kim prides herself on providing a relaxed yet focused learning environment where students feel comfortable asking questions and developing their skills at their own pace.

Career Highlights:

10 years as Chief Stewardess/Purser on luxury motor yachts

→ Global yacht operations experience

→ Yacht refit and new build projects

→ IAMI GUEST accredited trainer

→ Professional Yacht Association certified

Expertise:

Superyacht interior service

→ Yacht housekeeping standards

→ Crew training and development

→ Charter and private yacht operations

→ Yacht refit coordination

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Why Our Team Matters

✓ Real-World Experience

Every trainer has worked at the highest levels of luxury service, not just taught about it.

✓ Global Perspective

Combined experience across six continents means we understand diverse cultural expectations.

✓ Continuous Learning

Our trainers regularly update their skills and certifications to stay current with industry trends.

✓ Personalized Approach

Small class sizes ensure every student receives individual attention and guidance.

✓ Industry Connections

Our network helps graduates find elite positions in hotels, yachts, and private households.

✓ Proven Methods

The Magnums Method™ has been refined over 30+ years and thousands of successful graduates.

Train with the Best

Ready to learn from world-class professionals who have served royalty, celebrities, and the world's most discerning clients?

Contact us today for a free consultation

📞 Phone: +61 419 533 834

💬 WhatsApp: Click to Chat

Copyright ©2023-2025 Magnums Academy. All Rights Reserved.

IAMI GUEST Accredited | 7 Star Service™ is a trademark of Magnums Academy

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