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At Magnums Academy 7 Star Service™ is a discipline much like ‘Omotenashi’ is in Japan. It is essential that service-oriented individuals understand as much as possible about the guest and how they can develop a rapport with that guest to fulfill their expectations and go beyond their imaginations!
As 7 Star Service™ ‘stars’ your team will need no instructions from your guestas they will rely on their own heart and conscience to develop an action based on their instinct. It’s about seeing guests as people first, and then developing the relationship.
Genuine hospitality is the act of looking after someone unconditionally.The English word ‘hospitality’ is similar to ‘omotenashi’, in that it means to make another person happy in your presence or environment. It is a relationship between the giver and the receiver, an unspoken offer of a service without expecting to receive something in return.
To us its 7 Star Service™!Exceptional service is more than efficient it’s intuitive, almost pre-emptive.
We know and understand that you will want your guests to feel indulged and cherished.At Magnums with our ‘tried and tested’ methods, we know how to bring out the best in your team and you, our programs both educate and motivate.
For training to develop and motivate individuals into teams that provide a near-perfect service experience for your guests, Magnums Academy has a unique approach. We call it the ‘Magnums Method™’.
LEADERSHIP & GUEST SERVICE
LEADERSHIP & SALES
SOFT SKILLS
GUEST SERVICE
BEHAVIOURAL & THINKING STYLES
QUALITY AMBASSADOR TTT
TRAIN THE TRAINER
15 DAYS
TRAIN THE TRAINER 12 WEEKS BLENDED/ONLINE
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APRIL 2024
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BUTLER MASTERCLASS
MONDAY
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The 4C's of Luxury
BUTLER MASTERCLASS
TUESDAY
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Wine Intro/Bartending & Mixology IAMI GUEST Unit 3
BUTLER MASTERCLASS
WEDNESDAY
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Advanced Valet Services IAMI GUEST Unit 9
BUTLER MASTERCLASS
THURSDAY - FRIDAY
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Advanced Floristry IAMI GUEST Unit 10
BUTLER MASTERCLASS
MONDAY
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Yacht Interior Advanced Food & Beverage Service IAMI GUEST Unit 5
BUTLER MASTERCLASS
TUESDAY - THURSDAY
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Themed Table Decorations
BUTLER MASTERCLASS
FRIDAY
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